|
I had been a long time customer of this company and had purchased two other units in the past. A simple hinge stopped working on one of the doors, and the Jura-Carpesso people want $300 to fix it. I'd look elsewhere in the future You would think after paying this much money for a coffee center, one would be able to write with pride about good service from the manufacturer. Unfortunately, this is not the case. They too often break after a short time and repairs are outlandishly expensive.
We will not buy another coffee maker from this company. For the price, I expected it to last longer than three years. You have to be a contortionist, and have hands the size of a child's. We've owned it about three years, don't make more than a dozen cups a week, and we've suffered through too many frustrations due to its many high-maintenance issues. Just try reaching your hand up inside to clean the trap as they suggest. Using spring water will cost you.
And you should also know that while this machine makes a better cup of coffee than most of the cheaper machines we've tried, it doesn't compare to cafe coffee at all, so set your expectations accordingly. Error messages abound. Jura has been little help resolving our problems. Yes, it's easy to use, when it works. And don't think we haven't babied our investment. This machine has given us problems almost since day one.
Nothing but bottled spring water has ever been used in this machine, and we've been super vigilant about the oiliness of the beans. It does use a lot - and I do mean a lot - of water.
I probably would not have purchased this model if it were not my husband. It has all the bells and whistles so if you want a little less flash and the same function go with the S9. This came in handy the other evening when a guest of ours wanted decaf but we had regular beans in the machine. What a BIG expense but such a GREAT purchase. I suspect a lot of the errors and issues folks are having in the other reviews on this site may be due to misuse.
I am so impressed with how solid the machine is built and the parts seem very durable. read the instructions. Another nice feature, that some of the cheaper machines do not have is that you can use two kinds of coffee - beans or grounds at the same time. It also fits a lot better in the fridge door. There is a comparison chart of the Jura machines on their website. I have owned a Cappresso for many years and was leaning towards the DeLonghi after reading reviews and functionality. We bought this machine after extensive research and visiting many stores. The quality of this product is incredible.
The Delonghi frothier seemed to come lose after use and the machine had problems recognizing the milk container. Hope you enjoy this as much as my husband and I do. The Jura is a thermos like container and can sit on your counter for several hours in the morning without getting warm. A must do is. READ THE INSTRUCTIONS BEFORE USING. This is a big purchase but well worth the cafe quality beverages.
If you live by a Costco, you may want to buy beans in bulk. It is not complicated at all to use.but remember. I am so happy we bought the Jura Z5. The machine is not complicated but is obviously high tech and not like your run of the mill $199 coffee machine. After visiting the stores and seeing them in action, the Jura won hands down. One more thing.don't forget this makes hot chocolate and hot water for tea.
We do notice we drink much more coffee :-) Also if you like flavored drinks, try buying the starbucks syrup and making your own latte at home for MUCH less. MUST READ. I am a shopper and look for the best deals and the best product. You just scope in the grounds you want and presto.different kind of coffee without removing all the beans.
Unfortunately, that's not all the time. My second one got past that, but often jams when retracting its grounds ejector and does not flow the coffee well. Great when it works. My first one had an internal leak right out of the box.
Coffee tasted terrible and I did sneak over to the local Starbucks on a few days.Fortunately, I only had to endure 4 days of bad coffee. I contacted Capresso, they sent a pre-paid UPS sticker and, reluctantly I sent my machine in for repair. Wow, I could not believe that the UPS man was actually delivering the machine when he did. Quality and convenience is superior. Excellent service from the company when a repair was needed. Using our old drip machine was horrid.
They replaced the steam unit and, preventative, the brewing unit.Overall, fabulous macine with fabulous coffee. I have owned this machine for 1 year and use it every day. I encountered a problem this month - steam could not be created for the frothed drinks. Got it to the local UPS store at 4:30 pm on a Wednesday and it was back to me on Monday morning.
|
